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Writer's Block: Tales from the Registers
Nov. 28th, 2008 07:02 pm[Error: unknown template qotd]
Well, in my businesses, the customer is always right, except when they're an @$$hole.
I sell a nutritional product over the net which I import from Canada. Darn good product, too, I put my name and my reputation behind it. We offer a 100% satisfaction guarantee on the product, if the customer isn't happy they get a full refund, no questions asked. In the last 3 years I think I've had 4 returns, one because a lady got pregnant and was advised not to take any supplements, the other 3 because it was not what they wanted, or some such.
Last year I had one lady call me up and say that the product wasn't doing the job, and wanted a refund. This was after 5 months of using the product, and using 5 bottles of it. I told her that would be like going back to Albertson's after a year of shopping and demanding a refund on your year's worth of groceries because you weren't healthier. I sent her back half her purchase price, which in my estimation was more than generous, and for my trouble I received an abusive letter calling me a thief and a criminal, and wondering how I slept at night.
Well, one @$$hole out of thousands of satisfied customers isn't bad in a retail business, so I've got no reason to complain, but this dip$h17 really stood out in my mind. What a weed...
Well, in my businesses, the customer is always right, except when they're an @$$hole.
I sell a nutritional product over the net which I import from Canada. Darn good product, too, I put my name and my reputation behind it. We offer a 100% satisfaction guarantee on the product, if the customer isn't happy they get a full refund, no questions asked. In the last 3 years I think I've had 4 returns, one because a lady got pregnant and was advised not to take any supplements, the other 3 because it was not what they wanted, or some such.
Last year I had one lady call me up and say that the product wasn't doing the job, and wanted a refund. This was after 5 months of using the product, and using 5 bottles of it. I told her that would be like going back to Albertson's after a year of shopping and demanding a refund on your year's worth of groceries because you weren't healthier. I sent her back half her purchase price, which in my estimation was more than generous, and for my trouble I received an abusive letter calling me a thief and a criminal, and wondering how I slept at night.
Well, one @$$hole out of thousands of satisfied customers isn't bad in a retail business, so I've got no reason to complain, but this dip$h17 really stood out in my mind. What a weed...
