theoldwolf

This is why I hate phrases like "The customer is always right" and "Whenever the phone rings, whatever it rings for, it's incoming business." Thankfully my job doesn't involve frequent contact as it does for the poor staff in our correspondence team, or worse still our call centre staff. Whenever they work to negotiate something with a customer I *always* thank them. Even merely listening to some of the recordings from the call centre makes me cringe.