Writer's Block: Tales from the Registers
Nov. 28th, 2008 07:02 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
theoldwolf[Error: unknown template qotd]
Well, in my businesses, the customer is always right, except when they're an @$$hole.
I sell a nutritional product over the net which I import from Canada. Darn good product, too, I put my name and my reputation behind it. We offer a 100% satisfaction guarantee on the product, if the customer isn't happy they get a full refund, no questions asked. In the last 3 years I think I've had 4 returns, one because a lady got pregnant and was advised not to take any supplements, the other 3 because it was not what they wanted, or some such.
Last year I had one lady call me up and say that the product wasn't doing the job, and wanted a refund. This was after 5 months of using the product, and using 5 bottles of it. I told her that would be like going back to Albertson's after a year of shopping and demanding a refund on your year's worth of groceries because you weren't healthier. I sent her back half her purchase price, which in my estimation was more than generous, and for my trouble I received an abusive letter calling me a thief and a criminal, and wondering how I slept at night.
Well, one @$$hole out of thousands of satisfied customers isn't bad in a retail business, so I've got no reason to complain, but this dip$h17 really stood out in my mind. What a weed...
Well, in my businesses, the customer is always right, except when they're an @$$hole.
I sell a nutritional product over the net which I import from Canada. Darn good product, too, I put my name and my reputation behind it. We offer a 100% satisfaction guarantee on the product, if the customer isn't happy they get a full refund, no questions asked. In the last 3 years I think I've had 4 returns, one because a lady got pregnant and was advised not to take any supplements, the other 3 because it was not what they wanted, or some such.
Last year I had one lady call me up and say that the product wasn't doing the job, and wanted a refund. This was after 5 months of using the product, and using 5 bottles of it. I told her that would be like going back to Albertson's after a year of shopping and demanding a refund on your year's worth of groceries because you weren't healthier. I sent her back half her purchase price, which in my estimation was more than generous, and for my trouble I received an abusive letter calling me a thief and a criminal, and wondering how I slept at night.
Well, one @$$hole out of thousands of satisfied customers isn't bad in a retail business, so I've got no reason to complain, but this dip$h17 really stood out in my mind. What a weed...
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For luck...
Date: 2008-11-30 02:52 am (UTC)Re: For luck...
Date: 2008-11-30 09:53 pm (UTC)I hadnae been there but a few minutes when BANG went SAXPENCE!
Re: For luck...
Date: 2008-12-01 12:37 am (UTC)Sandy strolled into one of London's leading restaurants and sitting down at a table called for a glass of whisky which he drank off and then asked the price. "Two and sixpence, please,'" replied the waiter. "What!" said Sandy, "Hauf a croon!" "Ah!" said the waiter, "but you have to pay well for this establishment - the fine pictures, the costly carpets,
the magnificent furniture and fittings." "Oh, I see!" replied Sandy, "That's a' richt!" Next day he appeared again and was served by the same waiter. This time, however, he tabled 1/4. The waiter was about to explain, but Sandy with a sweep of his hand broke in: "I pey'd for a' thae things yesterday."