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Not Always Right: The Personal Edition
May. 7th, 2012 10:05 amNot Always Right relates horror stories from people working in industries that serve the public. And it seems that the public is a ass.
I have my own personal experience with the crazy whacko loony set, which I dutifully report here.
Retail | Utah, USA | Bizarre
(This happened several years ago. I sell a nutritional product on the web. It's imported from Canada, and at the time, I offered a 100% satisfaction guarantee. Below is a digest from a long series of email exchanges.)
Customer: I'm not satisfied with your product, I want a refund.
Me: I'm sorry to hear that. Just send the bottle back and I'll be happy to refund your money.
Customer: I can't, I've used it. Also the other four bottles I've ordered over the last year. I'm not satisfied, and I want a refund for all of it.
Me: It took you a whole year to figure out you didn't like the product? That would be like shopping at Albertson's for a year and then demanding a refund on all your groceries because you didn't lose weight.
Customer: HOW DARE YOU COMPARE YOURSELF TO ALBERTSON'S? I DEMAND A FULL REFUND RIGHT NOW!!!
Me: *sigh* The best I can offer you is to refund 1/2 of your purchase price.
Customer: YOU'RE A THIEF AND A CRIMINAL!! HOW CAN YOU SLEEP AT NIGHT?!? I'M REPORTING YOU TO EVERYONE I CAN THINK OF!!
As I promised, I sent her half of her money back. Which is more than I should have done. My policy now specifies no-hassle refunds on the first order, unless the product is in some way defective.
I have my own personal experience with the crazy whacko loony set, which I dutifully report here.
No Time Limit
Retail | Utah, USA | Bizarre
(This happened several years ago. I sell a nutritional product on the web. It's imported from Canada, and at the time, I offered a 100% satisfaction guarantee. Below is a digest from a long series of email exchanges.)
Customer: I'm not satisfied with your product, I want a refund.
Me: I'm sorry to hear that. Just send the bottle back and I'll be happy to refund your money.
Customer: I can't, I've used it. Also the other four bottles I've ordered over the last year. I'm not satisfied, and I want a refund for all of it.
Me: It took you a whole year to figure out you didn't like the product? That would be like shopping at Albertson's for a year and then demanding a refund on all your groceries because you didn't lose weight.
Customer: HOW DARE YOU COMPARE YOURSELF TO ALBERTSON'S? I DEMAND A FULL REFUND RIGHT NOW!!!
Me: *sigh* The best I can offer you is to refund 1/2 of your purchase price.
Customer: YOU'RE A THIEF AND A CRIMINAL!! HOW CAN YOU SLEEP AT NIGHT?!? I'M REPORTING YOU TO EVERYONE I CAN THINK OF!!
As I promised, I sent her half of her money back. Which is more than I should have done. My policy now specifies no-hassle refunds on the first order, unless the product is in some way defective.
