theoldwolf: (Default)
Since I'm thinking about it...

Wordle: Yarg!

Several years ago, PayPal introduced something they call "Multi-Order Shipping". In concept, it's a great idea - if you have several orders waiting in your queue, you can bring up this utility that will enable you to prepare shipping labels for all of them in a single location.

The trouble is, if you want packing slips with your orders, it's useless:



The program fails to extract the item number, description and quantity from the database, so the packing slip has no value for the customer. (Packing slips print fine when you process orders one at a time.)

I've tried to contact PayPal on numerous occasions over the past three years; Customer "Service" is clueless; they're trained to give disingenuous or meaningless answers to get you out of their call queue and mark the call as "handled."

I've posted at the user support forum several times over the last three years, and the only consolation I have is that many other users are frustrated with the same issue.

I've even tried writing to the top executives of PayPal, and three different times my letter has been returned "addressee unknown" - three different addresses given to me by PayPal customer support.

Support, hah. The sad thing is, their service is very useful to me. But the non-support issue is frustrating, and makes their company look really bad.

yarg snarl snap yarg
theoldwolf: (Default)
I ship products all over the US. People enter their address info online, and I ship to whatever address they give me.

PayPal, however, thinks it's necessary to edit addresses to suit their needs, and won't let you continue until you give them the address that they think you should have written.

Today's example:



Gee, folks. How much of a difference is there between

JOHN Q. CUSTOMER
9999 ROBIN WOOD DR
FT. WAYNE, IN 46806

and

JOHN Q. CUSTOMER
9999 ROBINWOOD DR
FORT WAYNE, IN 46806

What I want to do, when I get a dialog that looks like this, is to click the checkbox that says:



I mean, the post office is having it's troubles these days, but their people aren't dumb. There was a time when a letter addressed

WOOD
JOHN
MASS

was successfully delivered to a Mr. John Underwood, in Andover, Massachussetts - I think today's postal workers could probably figure out where my package is going, especially if the ZIP Code is correct...

Sheesh! yarg snarl snap yarg

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