Jævla Drittsekk Paypal, Volume 2
Dec. 2nd, 2009 11:06 amSince I'm thinking about it...

Several years ago, PayPal introduced something they call "Multi-Order Shipping". In concept, it's a great idea - if you have several orders waiting in your queue, you can bring up this utility that will enable you to prepare shipping labels for all of them in a single location.
The trouble is, if you want packing slips with your orders, it's useless:

The program fails to extract the item number, description and quantity from the database, so the packing slip has no value for the customer. (Packing slips print fine when you process orders one at a time.)
I've tried to contact PayPal on numerous occasions over the past three years; Customer "Service" is clueless; they're trained to give disingenuous or meaningless answers to get you out of their call queue and mark the call as "handled."
I've posted at the user support forum several times over the last three years, and the only consolation I have is that many other users are frustrated with the same issue.
I've even tried writing to the top executives of PayPal, and three different times my letter has been returned "addressee unknown" - three different addresses given to me by PayPal customer support.
Support, hah. The sad thing is, their service is very useful to me. But the non-support issue is frustrating, and makes their company look really bad.
yarg snarl snap yarg
Several years ago, PayPal introduced something they call "Multi-Order Shipping". In concept, it's a great idea - if you have several orders waiting in your queue, you can bring up this utility that will enable you to prepare shipping labels for all of them in a single location.
The trouble is, if you want packing slips with your orders, it's useless:
The program fails to extract the item number, description and quantity from the database, so the packing slip has no value for the customer. (Packing slips print fine when you process orders one at a time.)
I've tried to contact PayPal on numerous occasions over the past three years; Customer "Service" is clueless; they're trained to give disingenuous or meaningless answers to get you out of their call queue and mark the call as "handled."
I've posted at the user support forum several times over the last three years, and the only consolation I have is that many other users are frustrated with the same issue.
I've even tried writing to the top executives of PayPal, and three different times my letter has been returned "addressee unknown" - three different addresses given to me by PayPal customer support.
Support, hah. The sad thing is, their service is very useful to me. But the non-support issue is frustrating, and makes their company look really bad.
yarg snarl snap yarg
